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Terms & Conditions

Returning/Exchanging an Item

If you wish to return goods, you have a duty to keep them in your possession and to take reasonable care of them until you return them. Goods must be returned in their original condition, including immediate packaging, within the cooling off period.
You can return an item at either of the Rocks stores or return the items in their original packaging via post. You will incur the cost of postage if it is simply a change of mind.

If you are returning the item in store you must bring your dispatch note with your to show proof of purchase. Should the item be presented in its original condition an exchange will be organised. If a refund is required the customer must organise this via email or telephone. If an item is received as a gift, a gift card will be issued to you for the same value and it can be used in either of the Rocks stores

If you are returning the item via post, contact Rocks directly and we will organise the return. On the occasion where the product is faulty or not fit for its purpose we will organise for the cost of postage to be prepaid for you. The dispatch note must accompany the returned item and we will refund the credit/debit card that was used to purchase the product in the first instance. If you wish to exchange the item for something else that can be organised if you contact Rocks directly via telephone or email. If an item was received as a gift then a gift card will be issued to you for the value of the item and can be redeemed in either of the Rocks stores.
Rocks will be contactable during their opening hours.

If you have any queries email: sales@rocks.ie, or call Helen on 0861902506.

Send your returns to:
Rocks Jewellers
73 Grafton Street
Dublin 2

What you should know about returns

• If you return a piece of jewellery that was bought on sale, we can obviously only offer you the price you paid for it, not the full price.

• For hygiene reasons, we can't accept returned pierced earrings.

• We cannot accept returned jewellery that has been worn or shows any signs of wear.

• If you return an item to us after the 14-day cool off period is over, we may still refund you at our discretion or offer a store credit.
Our refund policy does not affect your statutory rights.

Cooling Off

When you order from us online a cooling off period is available to you, you can return your goods without any penalty. Rocks’ cooling off period is 14 days. This period starts the day that you receive an email stating your order has been dispatched.

Cancellations

If you should change your mind after having placed the order, you can cancel it before we dispatch it by contacting us directly via telephone or email. You will need to give us all your order details as well as your name and address details.

If you are cancelling part of your order, the postage and packaging charge will be recalculated on the price of the items you are keeping.

Email: sales@rocks.ie, or call  Helen on 0861902506  or +35316139910

Prices

Items are charged at the price shown on the date you place your order. However, Rocks reserve the right to change prices at any time, including postage costs.

Ordering

As soon as we receive your online order, we will send you confirmation via email. If you don't receive our confirmation email within three working days, please contact us by email – sales@rocks.ie or contact us directly via telephone 0861902506

Payment

For online shopping, we use an established secure debit and credit card payment service called Realex payments who use 3D Secure. We never hold your credit or debit card details at our office or on any of our computer systems. However, in the absence of any negligence on our part, we cannot be held legally responsible for any loss you may experience if a third party procures unauthorised access to any data you provide when accessing or ordering goods from the Rocks site. Rocks operate a deferred payment policy, which means your card isn't charged until we are ready to ship your order. Do not send your credit card number via email, as we cannot accept this method of payment. You can, however, contact us by phone and pay with your credit card

Shipping

Rocks expect to ship your order within 14 days from the date of receipt however the normal shipping time will be within 4-5 days in most cases unless an item is out of stock. If your order is going to take more than 14 days, we will contact you immediately with an estimated delivery date, and you will have the right to change your order or cancel.

Free delivery includes standard postage to anywhere in Ireland, if you wish to register the item you must pay the flat fee of €5. Rocks are not responsible for any items lost in post.

 

Quality

We are authorised dealers of all the jewellery and watch brands we offer for sale, both on this website and in-store. Each jewellery item and watch purchased is supplied with a genuine manufacturers warranty and box so you can have confidence in your purchase.

Prestige Customer Card Holders

1. The Prestige Customer Card entitles the named holder to 15% off Diamond Jewellery and Rocks Collections, plus 10% off Branded Jewellery and Branded Watches.

2. This Card is valid in our Grafton Street store, our Stillorgan store and for our Online store at www.rocks.ie.

3. This Card is only valid for use by the person named on the card and is non transferable. You may be asked to produce a form of ID with your Card at the moment of redemption.

4. If making a purchase instore this Card must be presented to avail of the entitlements or if purchasing online, the codes must be entered at checkout, details of the codes were within the cover letter when you received the card.

5. This Card cannot be used in conjunction with any other special offers, promotions, sale items, discounted items or charitable items.

6.  Rocks Jewellers may withdraw, cancel or change the terms and conditions of the Card at any time. Updates will be always be available on our website at www.rocks.ie.

7. This card will remain the property of Rocks Jewellers at all times.

8. By applying for a Card you consent to Rocks Jewellers retaining your information, including details of purchases, and using that information to inform you of the offers and services which may be of interest to you. If you wish to be removed from our lists and have your card cancelled, you may do so at any time by emailing sales@rocks.ie.

9. The card is not valid for Gift Card purchases or on our services, ie: repairs, engraving, valuations, pearl stringing etc.

10. This does not affect your statutory rights.


Jewellery

Jewellery or jewelry is a form of personal adornment - such as brooches, rings, necklaces, earrings, and bracelets.

With some exception such as medical alert bracelets or military dog tags, jewellery normally differs from other items of personal adornment in that it has no other purpose than to look appealing, but humans have been producing and wearing it for a long time - with 100,000-year-old beads made from Nassarius shells thought to be the oldest known jewellery.

Jewellery may be made from a wide range of materials, but gemstones, precious metals, beads and shells have been widely used. Depending on the culture and times jewellery may be appreciated as a status symbol, for its material properties, its patterns, or for meaningful symbols. Jewellery has been made to adorn nearly every body part, from hairpins to toe rings.

The word jewellery itself is derived from the word jewel, which was anglicized from the Old French "jouel",[3] and beyond that, to the Latin word "jocale", meaning plaything.

Jewellery has been used for a number of reasons:

Most cultures have at some point had a practice of keeping large amounts of wealth stored in the form of jewellery. Numerous cultures move wedding dowries in the form of jewellery or create jewellery as a means to store or display coins. Alternatively, jewellery has been used as a currency or trade good; an example being the use of slave beads.[citation needed]

Many items of jewellery

, such as brooches and buckles, originated as purely functional items, but evolved into decorative items as their functional requirement diminished.[5]

Jewellery can also be symbolic of group membership, as in the case of the Christian crucifix or Jewish Star of David, or of status, as in the case of chains of office, or the Western practice of married people wearing a wedding ring.

Wearing of amulets and devotional medals to provide protection or ward off evil is common in some cultures; these may take the form of symbols (such as the ankh), stones, plants, animals, body parts (such as the Khamsa), or glyphs (such as stylised versions of the Throne Verse in Islamic art).[6]

In creating jewellery, gemstones, coins,

or other precious items are often used, and they are typically set into precious metals. Alloys of nearly every metal known have been encountered in jewellery. Bronze, for example, was common in Roman times. Modern fine jewellery usually includes gold, white gold, platinum, palladium, titanium, or silver. Most American and European gold jewellery is made of an alloy of gold, the purity of which is stated in karats, indicated by a number followed by the letter K. American gold jewellery must be of at least 10K purity (41.7% pure gold), (though in the UK the number is 9K (37.5% pure gold) and is typically found up to 18K (75% pure gold). Higher purity levels are less common with alloys at 22 K (91.6% pure gold), and 24 K (99.9% pure gold) being considered too soft for jewellery use in America and Europe. These high purity alloys, however, are widely used across Asia, the Middle East and Africa.[citation needed] Platinum alloys range from 900 (90% pure) to 950 (95.0% pure). The silver used in jewellery is usually sterling silver, or 92.5% fine silver. In costume jewellery, stainless steel findings are sometimes used.

Diamonds

Main article: Diamond

Diamonds were first mined in India.[8] Pliny may have mentioned them, although there is some debate as to the exact nature of the stone he referred to as Adamas;[9] In 2005, Australia, Botswana, Russia and Canada ranked among the primary sources of gemstone diamond production.[10][11]

The British crown jewels contain the Cullinan Diamond, part of the largest gem-quality rough diamond ever found (1905), at 3,106.75 carats(621.35 g).

Now popular in engagement rings, this usage dates back to the marriage of Maximilian I to Mary of Burgundy in 1477.[12]

Other gemstones

Main article: Gemstone

Many precious and semiprecious stones are used for jewellery. Among them are:

Amber

Amber, an ancient organic gemstone, is composed of tree resin that has hardened over time. The stone must be at least one million years old to be classified as amber, and some amber can be up to 120 million years old.

Amethyst

Amethyst has historically been the most prized gemstone in the quartz family. It is treasured for its purple hue, which can range in tone from light to dark.

 

Emerald

Emeralds are one of the three main precious gemstones (along with rubies and sapphires) and are known for their fine green to bluish green colour. They have been treasured throughout history, and some historians report that the Egyptians mined emerald as early as 3500 BC.

Jade

Jade is most commonly associated with the colour green but can come in a number of other colours, as well. Jade is closely linked to Asian culture, history, and tradition, and is sometimes referred to as the stone of heaven.

Jasper

Jasper is a gemstone of the chalcedony family that comes in a variety of colours. Often, jasper will feature unique and interesting patterns within the coloured stone. Picture jasper is a type of jasper known for the colours (often beiges and browns) and swirls in the stone's pattern.

Quartz

Quartz refers to a family of crystalline gemstones of various colours and sizes. Among the well-known types of quartz are rose quartz (which has a delicate pink colour), and smoky quartz (which comes in a variety of shades of translucent brown). A number of other gemstones, such asAmethyst and Citrine, are also part of the quartz family. Rutilated quartz is a popular type of quartz containing needle-like inclusions.

Ruby

Rubies are known for their intense red colour and are among the most highly valued precious gemstones. Rubies have been treasured for millennia. In Sanskrit, the word for ruby is ratnaraj, meaning king of precious stones.

Sapphire

The most popular form of sapphire is blue sapphire, which is known for its medium to deep blue colour and strong saturation. Fancy sapphires of various colours are also available. In the United States, blue sapphire tends to be the most popular and most affordable of the three major precious gemstones (emerald, ruby, and sapphire).

Turquoise

Turquoise is found in only a few places on earth, and the world's largest turquoise producing region is the southwest United States. Turquoise is prized for its attractive colour, most often an intense medium blue or a greenish blue, and its ancient heritage. Turquoise is used in a great variety of jewellery styles. It is perhaps most closely associated with southwest and Native American jewellery, but it is also used in many sleek, modern styles. Some turquoise contains a matrix of dark brown markings, which provides an interesting contrast to the gemstone's bright blue colour.

 

Some gemstones (like pearls, coral, and amber) are classified as organic, meaning that they are produced by living organisms. Others are inorganic, meaning that they are generally composed of and arise from minerals.[13]

Some gems, for example, amethyst, have become less valued as methods of extracting and importing them have progressed. Some man-made gems can serve in place of natural gems, such as cubic zirconia, which can be used in place of diamond.[14]

Metal finishes

For platinum, gold, and silver jewellery, there are many techniques to create finishes. The most common are high-polish, satin/matte, brushed, and hammered. High-polished jewellery is by far the most common and gives the metal a highly reflective, shiny look. Satin, or matte finish reduces the shine and reflection of the jewellery and is commonly used to accentuate gemstones such as diamonds. Brushed finishes give the jewellery a textured look and are created by brushing a material (similar to sandpaper) against the metal, leaving "brush strokes." Hammered finishes are typically created by using a soft, rounded hammer and hammering the jewellery to give it a wavy texture.

Impact on society

Jewellery has been used to denote status. In ancient Rome, for instance, only certain ranks could wear rings;[16] Later, sumptuary laws dictated who could wear what type of jewellery, again based on rank. Cultural dictates have also played a significant role. For example, the wearing of earrings by Western men was considered effeminate in the 19th century and early 20th century. More recently, the display of body jewellery, such as piercings, has become a mark of acceptance or seen as a badge of courage within some groups but is completely rejected in others. Likewise, hip hop culture has popularised the slang term bling-bling, which refers to ostentatious display of jewellery by men or women.